terms & conditions
ANNIE DUNNE (Trading as AD EVENT DESIGN)
TERMS & CONDITIONS
THESE ARE THE TERMS AND CONDITIONS WHICH APPLY WHEN YOU USE THE PRODUCTS AND SERVICES OF ANNIE DUNNE.
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED
OR USED THE SERVICES.
BY HIRING PRODUCTS OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES,
YOU AGREE TO THESE TERMS AND CONDITIONS.
TERMS & CONDITIONS
The following Terms (Terms) are between You (You or Your) and Annie Dunne, a sole trader, (We, Our, Us or AD Event Design.) describe the terms and conditions on which You may access and use the AD Event Design website located at www.adeventdesign.com (the Site) and related services including AD Event Design’s product hire and sale services (together with the Site and the AD Event Design Content, as defined below, the Services).
1. SERVICE EXPECTATION AND RESTRICTIONS
1. You acknowledge and agree that We may place limits on the hire of Products.
2. We reserve the right to limit, cancel, or prohibit any hire of Products for any reason in Our sole discretion, which is absolute.
3. Subject to availability, Your Products may be ordered up to 3 business days ahead of Your requested delivery date.
4. Orders within 3 business days of Your desired delivery date are subject to the approval of AD Event Design and cannot be guaranteed.
2. PRODUCT HIRE
2.1. The hire fee (Hire Fee) for the Product will be the total of the Hire Fee and delivery charges listed on the Site for Your hire of the Product.
2.2. When You place an order for a Product, You authorize AD Event Design to raise and issue an invoice for the Hire Fee.
2.3. The invoice raised by AD Event Design will include 25% of the total hire cost, as a refundable damage Deposit Fee and the full invoice must be paid immediately upon order, regardless of how far in advance that product is reserved.
2.4. The Deposit Fee will be refunded within 5 working days after AD Event Design has collected the hired goods from You, pending Our inspection of the wares on their return. The refund may take longer than 5 working days for You to receive depending on Your bank. If the damage is greater than the Deposit Fee charged, then a second invoice will be raised to cover any further damage or fees, such as late fees or additional delivery or collection fees.
2.5. If you would like the refundable deposit to be sent back to you by bank transfer, you will need to provide us with your bank details including the payee name. If bank details are not provided, a cheque will be sent in the post to the billing address.
3.1. You may cancel Your hire order subject to the following cancellation fees and policies:
3.1.1. Any order cancellations made Seven (7) or more days in advance of the delivery date will result in a full refund in the form of Your original payment
3.1.2. If You cancel seven (7) or fewer days before Your delivery date, We are unable to offer a refund
4. DELIVERY AND USE OF THE PRODUCTS
4.1. Delivery times for the Product may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from occurrences beyond our control for which We will not be responsible.
4.2. If there is a delay in delivering the Products, then where We are aware, We will inform You of this via email and telephone (wherever possible) and the Product will be despatched as soon as We can.
4.3. Delivery of the Product will occur when the Product is delivered to the address You provide us with. You are responsible for the Product when delivery has taken place.
4.4. We will only take Products to the ground floor at the address You have specified for a delivery, save where you have explicitly requested our Set Up service, where in consideration for an additional fee, We shall deliver the Products no more than 1 floor up and 1 floor down, noting that any more than this, then We shall require there to be a useable elevator at the delivery address.
4.5. In all cases, we require You to have provided Us with a delivery location where there is parking not more than 50 metres from the delivery address, which We can use in order to facilitate delivery of the Products. Where there is no such parking, We reserve the right to charge an additional fee for delivery thereon.
4.6. Upon delivery, You bear responsibility for the Products. Where this is under Your instructions, AD Event Design does not bear liability for Products left unattended in an insecure delivery location.
4.7. By hiring Products from AD Event Design You agree that it is for a legitimate purpose and not to engage in unfair and/or illegal business activities or competition.
4.8. The Products AD Event Design provide You with are of great value. You agree to treat the Products in a careful and responsible manner; and where we believe that You have not, our decision shall be set against a reasonable standard of care for the services that we offer and shall be binding and final.
4.9. You are responsible for failure to return, loss, destruction, and damage to the Products for any reason other than normal wear and tear. Normal wear and tear encompasses minor stains, scratches or other minor damage. For the avoidance of doubt, it does not include spilt wax on our tableware, table linen or bad liquid stains.
4.10. If You return a Product damaged beyond normal wear and tear, You agree to be charged for the price of repairing or replacing the Product, as determined in Our discretion, up to the Retail Value of the Product. This will be deducted from your Deposit Fee unless the damage is greater in which case a second invoice will be raised to cover these additional costs.
4.11. If We are unable to Deliver or Collect the Products, due to You not being present at the address or not re-‐packing the Products on time for collection, you will be charged a Fee for the re-‐attempted delivery or collection. This fee will be deducted from your pre-‐paid Deposit Fee.
5. RETURN OF THE PRODUCTS
5.1. If You prevent or delay the scheduled collection of the Product, a late fee will be payable by You, to Us. The late fee shall be applied for each day that your return of the Products is delayed beyond the scheduled return date; and in all circumstances, shall not be less than 30% the original booking fee (less delivery charges) per day for each day of delay, pursuant to a further invoice, which (as necessary) will include any charges referred to in paragraph 9.2.
5.2. The late fee is payable for each order of Products that is not returned when due. If You have not returned a Product within twenty
(20) days after the return date for the Product, Your late return will be considered a non-‐return and AD Event Design will charge you the Retail Value, in addition to any other charges identified above.
5.3. Late fees will be deducted from Your pre-‐paid Deposit Fee.
6. PRODUCT RETURN; PACKAGING
6.1. With the delivery of the Product, AD Event Design will provide You with packaging as well as instructions for re-‐packing the Products ready for the agreed scheduled collection
6.2. You agree to prepare and pack the Products in a rinsed condition, for return in the packing on or before the return date specified on the packing slip and listed in Your order confirmation email.
6.3. You may extend Your order for a Product by contacting us at firstname.lastname@example.org provided that any extensions are subject to other orders for that Product. You must return the Product by making the Product available for pick-‐up by AD Event Design courier at the agreed upon location by the agreed upon time.
6.4. You are solely responsible for the Product until it has been picked up by AD Event Design courier.
6.5. We are not responsible for any personal or other items left in the Products or which are returned to AD Event Design in the Return Packaging. Our staff may assist in attempting to locate such items at a customer’s request but We are not obligated to assist and assume no liability for doing so.